Cancellation and Refund Policy

Version: v1-2026-11-11

Ninth Degree Ltd operates LoveTrust. To stop recurring Membership charges, cancel through the Apple App Store or Google Play account where you subscribed. The store shows the cancellation status and remaining paid access. Removing the app or deleting your LoveTrust account does not cancel store billing.

For Apple purchases, see https://reportaproblem.apple.com/. For Google Play purchases, see https://support.google.com/googleplay/answer/2479637. If you cannot use the store process, or if you want to exercise a right against Ninth Degree Ltd, contact admin@lovetrust.co.uk with the purchase date, store, order reference and what you are requesting. Keep payment card details and passwords private.

The Commitment Deposit is a one-time payment for time-limited Welcome Access. We do not ordinarily offer discretionary refunds for the Commitment Deposit. This does not affect any mandatory cancellation, refund or other consumer rights or the purchase platform's applicable refund process. No policy term overrides mandatory cancellation, refund or other consumer rights. For UK distance purchases, a statutory cancellation period may apply depending on the contract and the legal rules for services or digital content. Starting immediate supply does not automatically remove those rights: any valid exception, express request, acknowledgement or permitted proportional deduction must satisfy applicable law. We do not treat simply accepting the Terms as a waiver of cancellation rights. The time and conditions for exercising a right can vary by jurisdiction and purchase. If a refund or reversal changes your entitlement, the app reconciles access using verified purchase information. If you delete your account, automated recovery of a previously paid Commitment Deposit is available only within the 24-month (730-day) deleted-account recovery window, where the feature is enabled and the prior purchase can be verified. This is not lifetime automatic restoration. After 24 months, contact admin@lovetrust.co.uk with original store purchase evidence before paying again; restoration may not be possible if ownership cannot be verified, in which case a new Deposit may be required. Deleting an account alone does not immediately invalidate a verifiable purchase. Your mandatory consumer and store rights are unaffected.