Version v1-2026-11-11

Account Deletion and Data Retention

Ninth Degree Ltd operates LoveTrust. In the app, open Account Settings and choose Delete account. Review the warning, type DELETE, and confirm. You may be asked to sign in again. If you cannot access the app or you need help with a failed request, email admin@lovetrust.co.uk. Ask for deletion and provide the email used with the account if known. We may verify your identity. Do not send passwords, verification codes or health details.

Deleting your account removes your sign-in and active account profile, including photos stored with the account, health and location information, and account settings. We remove the text and sender attribution from messages you sent in LoveTrust chat. Other members’ messages and limited shared conversation records may remain. Some records may need to be kept for a specific safety report, legal obligation, dispute, refund or fraud prevention purpose. Limited payment, receipt and deletion records can remain linkable to the former account where needed for those purposes. Where deleted-account Commitment Deposit recovery is enabled, we may retain a protected match derived from a verified email, a store-transaction binding and original access dates for up to 24 months (730 days) after account deletion, unless it must be erased earlier. This record is for purchase verification only, not to preserve your deleted dating profile. It expires at the end of that recovery window, even if deletion of the record by our cleanup job happens later; automatic matching cannot use an expired record. Commitment Deposit restoration after deleting an account is not guaranteed for life. After the 24-month window you may be unable to recover the earlier Deposit automatically. Contact admin@lovetrust.co.uk with original store purchase evidence before purchasing again; we can consider verified store proof, but cannot guarantee recovery without sufficient evidence. A new Deposit may be required if the earlier purchase cannot be verified. Separate receipt, anti-fraud and accounting records can have different justified retention periods and do not themselves guarantee future restoration. We restrict access and assess erasure requests against applicable legal requirements. We do not retain the deleted dating profile to verify a purchase.

Apple, Google and payment service providers may hold separate purchase records. Security logs, provider-held records and backups, where they exist, may have different retention and deletion cycles. We use documented retention criteria for safety evidence, refund/replay protection, financial records and security incidents, reviewing longer retention where a legal claim or regulatory obligation genuinely applies. Deleting the account does not cancel your store subscription. Manage cancellation through the store where you purchased Membership.

Account deletion may remove your ability to view previous messages, matches and payment history inside LoveTrust. Before deleting, save any information you lawfully need and cancel any active subscription in the relevant store. A request to erase transaction or safety records retained for a specific lawful reason is assessed separately, and we explain any refusal or limitation that applies.

We respond to deletion requests without undue delay. Where UK GDPR applies, the usual response period is one month, subject to lawful verification or extension rules. We will explain any further steps and the reason for any applicable retention or delay.