Disclaimer
Version: v1-2026-11-11
Operator: Ninth Degree Ltd
Website: https://www.lovetrust.co.uk
1. General information
LoveTrust is an adult dating and social discovery platform operated by Ninth Degree Ltd.
Our Application and website are intended to help eligible adults discover profiles, communicate and form personal connections.
LoveTrust is not a healthcare provider, medical service, emergency service or professional relationship counselling service.
This Disclaimer explains important limitations of the platform. It should be read alongside our Terms and Conditions, Privacy Policy, Community Guidelines and Safety and Reporting Policy.
2. Medical and HSV information
LoveTrust is designed with particular consideration for people living with herpes simplex virus (HSV).
However, LoveTrust does not provide medical advice, diagnosis, treatment, testing or clinical assessments.
Information shared through member profiles, conversations or general platform content should not be treated as medical guidance.
Members may voluntarily disclose information about HSV status, HSV type, symptoms, diagnosis or personal experiences.
Such information is generally self-reported.
LoveTrust does not independently confirm a member's medical diagnosis, review their clinical records or certify their infection status.
A member's statement that they have received a professional diagnosis is a personal declaration, not verification performed by LoveTrust.
Information concerning HSV transmission, sexual health, medication, symptoms or treatment should be discussed with a qualified healthcare professional.
Do not make medical decisions solely on the basis of LoveTrust content or another member's statements.
3. Accuracy of member profiles
Members are responsible for the information they provide through their profiles and communications.
We use account eligibility, verification, moderation and other controls to support platform integrity.
However, these controls do not guarantee that every statement, photograph, personal characteristic, health disclosure or intention is accurate.
LoveTrust does not guarantee the identity, authenticity, honesty or conduct of every member.
Users should exercise appropriate care when deciding what information to share and whom to meet.
4. Dating and relationship outcomes
LoveTrust does not guarantee:
That a user will receive matches or messages.
That another member will respond or remain available.
That two users will be personally or romantically compatible.
That conversations will result in meetings or relationships.
That a relationship will be successful or continue.
That another member will behave respectfully or honestly in every interaction.
Compatibility features are tools for discovery rather than predictions of relationship success.
Any decision to communicate, meet or pursue a relationship remains a personal decision.
5. Personal safety
Interacting with people online or meeting them in person involves risks.
We encourage members to:
Protect sensitive personal information.
Avoid sending money to unfamiliar people.
Report suspicious or abusive conduct.
Use available blocking controls.
Arrange first meetings in public places.
Make independent travel arrangements.
Inform a trusted person when meeting someone new.
LoveTrust's safety systems and moderation processes are intended to reduce risk, but they cannot eliminate every form of misconduct or guarantee personal safety.
If someone is in immediate danger, they should contact their local emergency services.
LoveTrust is not an emergency response provider.
6. User-generated content
Profiles, photographs, messages and other member submissions may contain opinions, claims or information supplied by independent users.
Those statements do not necessarily represent the views of Ninth Degree Ltd.
We may review, restrict or remove content where appropriate and in accordance with our policies and legal responsibilities.
We do not endorse unlawful, discriminatory, abusive, misleading or exploitative content merely because it appears on our platform.
Users may report concerns through the Application or by contacting support.
7. Availability of services
LoveTrust depends on mobile operating systems, network connections, cloud infrastructure, payment services and other technical systems.
Temporary interruptions or restrictions may occur due to maintenance, faults, connectivity issues, incidents or third-party service problems.
We work to maintain a reliable service and respond appropriately to known problems.
We do not guarantee uninterrupted access or that every feature will always be available.
This does not limit rights or remedies available under applicable consumer law if we fail to meet obligations owed to you.
8. Payments and membership
Access to certain LoveTrust features may depend on verified Membership or Welcome Access status.
The Commitment Deposit and recurring Membership are separate products.
Relevant purchase details, renewal terms, cancellation processes, statutory consumer rights and refund arrangements are set out in our Membership and Welcome Access terms and Cancellation and Refund Policy.
A Commitment Deposit does not guarantee a match, response, relationship or particular dating outcome.
9. Third-party services and links
LoveTrust may link to third-party websites, app stores, service providers or informational resources.
We do not control all third-party content, services or practices.
Where relevant, third-party terms and privacy notices apply independently.
Providing a link does not necessarily mean LoveTrust endorses the information or services available through it.
10. Privacy and sensitive disclosures
LoveTrust recognises that health information, sexual orientation, ethnicity and other personal characteristics may be sensitive.
Our Privacy Policy explains how we process personal information and what choices users have concerning sensitive-data processing and profile visibility.
Sharing information with another member may allow that person to see, record or retain information they have received.
Users should consider their privacy before disclosing sensitive information in conversations or public-facing profile fields.
LoveTrust remains responsible for complying with applicable data protection and privacy obligations.
11. Legal responsibility and consumer rights
Nothing in this Disclaimer excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded or restricted.
Nothing removes statutory rights under applicable consumer protection, digital content, privacy, equality or other mandatory laws.
Nothing in this Disclaimer prevents users from reporting unlawful conduct, exercising their legal rights or seeking a remedy where Ninth Degree Ltd has breached an applicable obligation.
This Disclaimer is intended to explain the nature and limitations of LoveTrust, not to remove responsibilities imposed by law.
12. Reporting concerns
If you encounter threatening behaviour, harassment, fraud, impersonation, unlawful content or another safety concern, use LoveTrust's reporting controls where available.
You can also contact:
For information about our moderation and reporting process, consult our Safety and Reporting Policy.
13. Changes
We may update this Disclaimer to reflect changes to LoveTrust, its features or applicable legal requirements.
The latest version will be published on our website.
14. Contact
Ninth Degree Ltd
Registered in England and Wales
Company number: 17349571
Registered office: 195, Suite RA01 Wood Street, London, United Kingdom, E17 3NU
Email: admin@lovetrust.co.uk
Website: https://www.lovetrust.co.uk
End of Disclaimer.